Nov 17, 2022 | Community, Customer Service, Marketing, Retention
Does this sound familiar? – “I’m JUST saying.” – “I’m JUST checking in.” – “I’m JUST asking.” Translation – – “I’m SORRY for speaking.” – “I’m SORRY...
Oct 9, 2022 | Community, Customer Service, Retention
…Ask terrible questions or none at all, and they’ll be looking for the exit. Skillful questioning yields important information, builds strong relationships, and can help you make remarkable first impressions. Notice the word “skillful.” Not just any...
May 18, 2022 | Community, Customer Service, Retention
Summary: It should be no surprise that keeping fitness clients is critical to growing your personal training business. But, business owners often make excuses for why trainers leave. We’ll explore myths about why these valuable personal training clients leave and...
May 18, 2022 | Community, Customer Service, Retention
Summary: Leaders play a crucial role in the success of their team. It’s important to reflect on what you are and aren’t doing and develop the skills necessary for leading a fitness staff to create loyalty. Follow along as we explore leadership skills and qualities...
May 5, 2022 | Community, Customer Service, Retention
Summary: All fitness business owners want to find good personal trainers and keep them around long-term. Replacing a current employee can be expensive and stressful. The crucial tips we share might just be what you’re looking for to improve personal training staff...
Apr 28, 2022 | Community, Customer Service, Retention
Explore creative and unconventional ways to find and hire personal trainers for your gym. Find the right candidates, navigate through the resumes, and learn some creative interview questions that can help you identify the ideal personal training candidate for your...
