Dec 1, 2022 | Community, Customer Service, Marketing, Retention
“Debate, decide, get onboard” – Kevin Eastman, former assistant coach of the LA Clippers Such a simple concept. As all effective strategies should be. It’s easy to overcomplicate managing your team. And we’ll be honest, it’s not an easy job, especially when...
Nov 23, 2022 | Community, Customer Service, Marketing, Retention
Our hearts are full of gratitude as we head into the holiday season. Thank you for being such an important part of the Naamly family. We’ve been so inundated with outstanding clients like you, that we’re going to switch things up a little. Client...
Nov 17, 2022 | Community, Customer Service, Marketing, Retention
Does this sound familiar? – “I’m JUST saying.” – “I’m JUST checking in.” – “I’m JUST asking.” Translation – – “I’m SORRY for speaking.” – “I’m SORRY...
Oct 9, 2022 | Community, Customer Service, Retention
…Ask terrible questions or none at all, and they’ll be looking for the exit. Skillful questioning yields important information, builds strong relationships, and can help you make remarkable first impressions. Notice the word “skillful.” Not just any...
May 18, 2022 | Community, Customer Service, Retention
Summary: It should be no surprise that keeping fitness clients is critical to growing your personal training business. But, business owners often make excuses for why trainers leave. We’ll explore myths about why these valuable personal training clients leave and...
May 18, 2022 | Community, Customer Service, Retention
Summary: Leaders play a crucial role in the success of their team. It’s important to reflect on what you are and aren’t doing and develop the skills necessary for leading a fitness staff to create loyalty. Follow along as we explore leadership skills and qualities...
