Apr 13, 2023 | Community, Customer Service, Retention
Introducing new processes, ESPECIALLY in a gym, can be difficult. It can often be met with resistance from staff and clients. However, it doesn’t have to be this way. With the right approach, you can make the implementation of new processes both easy and...
Apr 6, 2023 | Community, Customer Service, Marketing, Retention
Are you tired of feeling like you’re spinning your wheels when it comes to member growth? Are you ready to take your business to the next level and see REAL net change? No… this isn’t some pitch for a magical marketing method…it’s simply time to start...
Mar 15, 2023 | Retention, Community
Google “good staff meetings” and you’ll get 519 MILLION results… 519M opinions on how to run a good staff meeting. We’re going to narrow that down to ONE part of a staff meeting – keeping your people engaged. Let’s be real, staff meetings can be a...
Mar 8, 2023 | Community, Customer Service, Marketing, Retention
Ever been caught “not listening”? We all have. The response we get is almost always indignant and frustrated. Don’t sweat it…it’s not your fault. At least not yet…Listening is a skill. That means it can be practiced and improved. Here’s the simplest way to do that....
Mar 1, 2023 | Community, Customer Service, Retention
One of the biggest challenges facing gym owners and fitness professionals is how to retain members. Attracting new clients is important, but keeping them is essential for long-term success. In this article, we will explore the fundamentals of member retention. If all...
Feb 15, 2023 | Community, Customer Service, Marketing, Retention
Want to make prospecting and retention easy? Give up the cape and make your people the hero. It’s tempting to make ourselves the hero. After all, why not? We’ve poured our blood sweat and tears into our work. To be fair, it IS important to tell that story. But…if we...
