Dec 1, 2022 | Community, Customer Service, Marketing, Retention
“Debate, decide, get onboard” – Kevin Eastman, former assistant coach of the LA Clippers Such a simple concept. As all effective strategies should be. It’s easy to overcomplicate managing your team. And we’ll be honest, it’s not an easy job, especially when...
Nov 23, 2022 | Community, Customer Service, Marketing, Retention
Our hearts are full of gratitude as we head into the holiday season. Thank you for being such an important part of the Naamly family. We’ve been so inundated with outstanding clients like you, that we’re going to switch things up a little. Client...
Nov 17, 2022 | Community, Customer Service, Marketing, Retention
Does this sound familiar? – “I’m JUST saying.” – “I’m JUST checking in.” – “I’m JUST asking.” Translation – – “I’m SORRY for speaking.” – “I’m SORRY...
Nov 11, 2022 | Community, Customer Service, Marketing
Let’s talk objections… again… but this time let’s pair them down and look at “objections” a little differently. Explanation: It’s not you, it’s me… I’m focusing on me right now… I’m just too busy; it’s not fair to you… I just need some space… We’ve grown apart…...
Nov 4, 2022 | Community, Customer Service, Marketing
Want to get REALLY good at closing? Just ask. Really, it’s that simple. One of the biggest mistakes amateur salespeople make is not asking for the sale. Let’s get real for a second and talk about what that means. “So here are my programs…(stop)” is NOT...
Oct 27, 2022 | Customer Service, Marketing
You get to the end of your strategy session, you finally speak the words, “which program would you like to start with?” and without making eye contact they utter the words, “I’d like to think about it.”, “I need to speak to my spouse”, “I…anything but hand you my...
