Jul 29, 2021 | Video, Customer Service
Most gym owners think their retention is pretty strong, but most gym owners also don’t know their numbers. In this episode of Just One Thing, we get into the weeds on the numbers behind great retention for training gyms (and what you can do to achieve it). ...
Jul 22, 2021 | Video, Customer Service
Are you struggling with clients ghosting you? It’s all too common of a problem… You have a client that randomly stops showing up for their sessions. As a concerned coach, you invest some time into reaching out to them but they never respond. You have no...
Jul 15, 2021 | Community, Customer Service, Video
From marketing to retention, the key to success is a deep understanding of your ideal client. The longer you’re in business and the more your business grows, the harder it is to stay in touch with your ideal clients’ wants, needs, and aspirations. But that’s...
Jul 8, 2021 | Video, Customer Service
Smart gym owners realize that amazing retention is necessary for strong profitability. So how do you get amazing retention? You need to have an incredible client experience. This goes beyond the standard bottle of water that the front desk gives out. We are talking...
Jun 10, 2021 | Community, Customer Service
Doug Spurling is no stranger to hustle. And he’s no stranger to leadership and fast growth. When Doug started his Spurling Fitness, he knew there had to be a better way to run an efficient, high-performing gym than how he’d seen it done in his early training...
May 27, 2021 | Community, Customer Service, Technology
If you’ve been a business owner for any length of time, you know the following is true: Fitness business owners wear lots of hats. The administrative hat. The manager hat. The customer service hat. The marketing and sales hat. The training hat. The business owner and...
