Feb 16, 2022 | Nutrition, Customer Service
The role of tracking nutrition in fitness and health-related goals is undeniable. When you start tracking your food, you increase self-awareness, learn more about food intake and behavior, gain benefits from self-monitoring, and ultimately get closer to achieving...
Feb 16, 2022 | Community, Customer Service, Retention
It’s no secret that retaining a personal training staff is a difficult feat in the fitness industry. In fact, personal training employee turnover is about 80% each year. When a gym owner loses a member of their fitness coaching team, it impacts revenue, operations,...
Feb 16, 2022 | Retention, Community, Customer Service
Although each individual is different, there are basics you should know is how to track client progress in personal training. Most personal trainers will turn to weight loss, body mass index changes (BMI), and body composition improvements as a means to evaluate...
Jan 20, 2022 | Retention, Community, Customer Service, Technology
The secret to a successful personal training business is fitness client retention. Acquiring a new client is harder, more time-consuming and costly, and less predictable than keeping an existing client. This is why keeping a focus on your retention rate will help your...
Sep 16, 2021 | Community, Customer Service, Video
Last week Doug Spurling took us through part one of his onboarding process for building long-term client loyalty. Missed part one? Check it out here! With 10 years of experience, 350 + members, and revenue approaching a million dollars a year… Doug knows a...
Sep 9, 2021 | Video, Community, Customer Service
With over 350 clients and an average revenue approaching a million dollars a year, Doug Spurling is no stranger to client onboarding. Over the last 10 years, Doug and his team have worked hard to perfect an onboarding process that builds loyalty and improves...
