Oct 9, 2022 | Community, Customer Service, Retention
…Ask terrible questions or none at all, and they’ll be looking for the exit. Skillful questioning yields important information, builds strong relationships, and can help you make remarkable first impressions. Notice the word “skillful.” Not just any...
Sep 22, 2022 | Community, Customer Service
We all know it takes SO MUCH time, money and effort to get a good lead. And, then somewhere in the process – we lose sight and therefore the potential Sale. You know why – it’s because of Poor Tracking! Tracking keeps you...
Aug 26, 2022 | Community, Customer Service, Marketing
Summary: A la carte offerings will give fitness studio owners a menu of upsells, increasing revenue. It’s simple. You’ll look at what you currently do, or can do, find ways to make it even better by creating more value, then add it to a list of additional services....
May 18, 2022 | Community, Customer Service, Retention
Summary: It should be no surprise that keeping fitness clients is critical to growing your personal training business. But, business owners often make excuses for why trainers leave. We’ll explore myths about why these valuable personal training clients leave and...
May 18, 2022 | Community, Customer Service, Retention
Summary: Leaders play a crucial role in the success of their team. It’s important to reflect on what you are and aren’t doing and develop the skills necessary for leading a fitness staff to create loyalty. Follow along as we explore leadership skills and qualities...
May 5, 2022 | Community, Customer Service, Retention
Summary: All fitness business owners want to find good personal trainers and keep them around long-term. Replacing a current employee can be expensive and stressful. The crucial tips we share might just be what you’re looking for to improve personal training staff...
