Feb 2, 2023 | Community, Customer Service, Marketing, Retention
You are a professional. You talk like a professional. You act like a professional. You’re educated like a professional. The big sales AND communication secret everyone should be talking about is such a simple technique…make a professional recommendation!...
Jan 25, 2023 | Community, Customer Service, Marketing
You sit down, open a menu the size of the bible and flip through anxiously, knowing that EVERYONE is waiting for you to make a decision.You finally make a decision under pressure and when it arrives you realize…the caesar salad with too much anchovy dressing, wasn’t...
Jan 18, 2023 | Community, Customer Service, Marketing, Retention
Candy…falling from the sky!Back in 2017, the 89th annual Oscars award ceremony reminded us of the power of surprise.Jimmie Kimmel walked to the front of the stage and said “Not having candy at the movies is un-American!” With that announcement, little tulle pouches...
Dec 14, 2022 | Community, Customer Service, Marketing
Google it. Amazon it. Xerox it. How in the heck does a company, a brand, become a VERB? It’s all in the language.The world’s most successful companies often have two foundations for company language. 1. Core values. “Google” Ten things we know to be true. You’ll see...
Dec 6, 2022 | Community, Customer Service, Marketing, Retention
“Fine…I’ll just do it myself.” Sound familiar? It seems like people just don’t seem to do things EXACTLY the way we want or, when we want. So, we stop delegating, we overburden ourselves and we rob someone else of the opportunity to learn, grow and succeed. The...
Dec 1, 2022 | Community, Customer Service, Marketing, Retention
“Debate, decide, get onboard” – Kevin Eastman, former assistant coach of the LA Clippers Such a simple concept. As all effective strategies should be. It’s easy to overcomplicate managing your team. And we’ll be honest, it’s not an easy job, especially when...
