May 23, 2020 | Community, Customer Service
Advantage Training is a private training studio in Scottsdale, Arizona that is completely focused on the customer experience. Not long ago, they noted that while they certainly had happy members, their utilization rate of their gym had peaked at right around 22%. To...
Apr 24, 2020 | Community, Customer Service
Larry Graham started Athletes Performance Enhancement (A.P.E.) to give kids an opportunity to understand who they are, and what their potential can be. He describes his 5,000 sq foot facility in Mesa, Arizona as a “bridge from home to an activity base. This is a place...
Apr 22, 2020 | Community, Customer Service, Technology
What sets you apart from other service providers is the unique personal relationship you can develop with clients. Running a successful fitness business in “normal” times requires a lot of personal interaction — even more than the 60 minutes at a time that your...
