Sep 5, 2020 | Community, Customer Service
Designing ways to enhance your customer relationships doesn’t have to be a head scratcher. When you own a business (especially a gym) it’s important to be proactive in the decision making process that comes with building stronger, more consistent customer...
Aug 23, 2020 | Community, Customer Service
As a gym owner there’s a multitude of things you need to think about on a daily basis. Knowing they need to engage with their customers, they send out text messages or emails, letting their members know about this new workout or successful meal plan. Or maybe they try...
Jun 8, 2020 | Community, Technology
Elias Scarr is the General Manager for Results Fitness in Newhall, California. As one of Men’s Health Magazine’s “Top 10 Gyms in America,” the success of Results Fitness is evident — they are crushing it! Elias says that he had “the luxury of jumping into a...
May 23, 2020 | Technology, Community
Just like everyone else, you have probably been glued to various communications channels to get news, updates, and information during the COVID-19 crisis. You have likely been frustrated with inaccurate information. You have no doubt been frustrated with slow,...
May 23, 2020 | Community, Customer Service
Advantage Training is a private training studio in Scottsdale, Arizona that is completely focused on the customer experience. Not long ago, they noted that while they certainly had happy members, their utilization rate of their gym had peaked at right around 22%. To...
