Jan 20, 2022 | Retention, Community, Customer Service, Technology
The secret to a successful personal training business is fitness client retention. Acquiring a new client is harder, more time-consuming and costly, and less predictable than keeping an existing client. This is why keeping a focus on your retention rate will help your...
Dec 9, 2021 | Community, Video
We’ve all been there… A client stops respecting your time, starts conflicts with other members, doesn’t comply with your policies, etc. Sometimes you have no choice but to fire a client. However, there are reasons you might want to fire a client that...
Sep 30, 2021 | Video, Community, What We Learn Style
Pat Rigsby is a man that needs no introduction to the fitness industry. Over the last decade, Pat has built over a dozen businesses, with five of them becoming multi-million dollar companies. Pat is a 6x best-selling author and has been featured in hundreds of...
Sep 16, 2021 | Community, Customer Service, Video
Last week Doug Spurling took us through part one of his onboarding process for building long-term client loyalty. Missed part one? Check it out here! With 10 years of experience, 350 + members, and revenue approaching a million dollars a year… Doug knows a...
Sep 9, 2021 | Video, Community, Customer Service
With over 350 clients and an average revenue approaching a million dollars a year, Doug Spurling is no stranger to client onboarding. Over the last 10 years, Doug and his team have worked hard to perfect an onboarding process that builds loyalty and improves...
Sep 2, 2021 | Marketing, Community, Video
As a gym owner, finding the right pricing strategy can be a tedious and exhausting experience… Can you relate to either of the following scenarios? “I don’t want to price myself out of the market” OR “I don’t know what variables I should consider when building...
