Why Good Customer Service is Important

Why Good Customer Service is Important

When you eat at a restaurant what is one of the first things you notice? The décor? The lighting? The salt and pepper shakers? No – you notice the quality of the service. We’ve all had great experiences with certain businesses, but have also had poor ones. The...
3 Pillars of Customer Care

3 Pillars of Customer Care

Any successful business knows how vital customer service is to its reputation. The power of word of mouth, especially in the digital age, has created more visibility from even further away. The image, brand, and esteem of a business needs to be in tip top shape....
The Real Gym Competition: How to Motivate the Unmotivated

The Real Gym Competition: How to Motivate the Unmotivated

  Fitness studio owners may think they’re in competition with each other, but the real monster is the couch. People must be motivated about their fitness to make changes. It is far more likely for them to build or change habits when held accountable.   ...
NAAMLY FEATURE: Progress Reports

NAAMLY FEATURE: Progress Reports

Teachers give out progress reports to students to help them gauge their success in a course. Whether you ditched yours in the trash or proudly handed them off to your parents, they served a purpose of documenting your progres. Apply this same concept to your fitness...
Take Baby Steps to Change Habits: Why Online Journals Work

Take Baby Steps to Change Habits: Why Online Journals Work

Changing your habits is no small feat. First things first, you have to set a clear, actionable goal. Then you must stay consistent and follow through with your expectations. Before you know it you’re basking in success. That makes it sound foolishly easy, but if you...
5 Ways to Convert Prospects into Clients

5 Ways to Convert Prospects into Clients

If getting clients in the door was as easy as drawing moths to a flame, then every gym that got opened would be successful and every one would be fit. Alas, that’s not the case.  The challenge of visibility and lifestyle priority threaten every gym owner....