The Ultimate Guide to Client Experience

Feb 26, 2021 | Customer Service, Community

Table of Contents The Biggest Business Differentiator You’re Not Paying Attention To How Your Client Experience Will Cost (or Save!) You What You’ll Need for a World-Class Client Experience –>Know Your Customer –>Know Your Numbers Client Experience...

Improving Quality of Life By Improving The Quality of The Spirit

Jan 29, 2021 | Uncategorized

“… at the end of the day you aren’t just a fitness coach, you’re a therapist [to your members]…”  – Brynn Esbenshade Brynn & Daniel Esbenshade opened their studio 2014 in Fort Worth, Washington. They started Temple Fitness with a somewhat simple idea in...

Why You Should Embrace Negative Reviews And Treat Them Like They Are Positive Ones

Jan 28, 2021 | What We Learn Style

Why We Wrote It: Chaos or harmony. At the end of the day it’s your choice. What You’ll Learn: Negative reviews are actually positive reviews in disguise.  You built your business from the ground up. You worked hard day and night to ensure it runs just the way you...

How to Maximize Member Engagement When The Odds Are Seemingly Against You

Jan 13, 2021 | Uncategorized

“We would probably not have as good of a relationship [with our members] if it weren’t for Naamly.” Jordan Rudolph, Unity Fitness For five and a half years, Jordan Rudolph has been helping the community of La Crosse, Wisconsin live happy, healthy and fulfilled...

WRITING IS HARD: LET’S MAKE IT EASY

Jan 6, 2021 | What We Learn Style

WHY WE WROTE IT We understand that writing the perfect text messages to your members isn’t easy. Especially when you’ve got more than one to reach out to on a regular basis. WHAT YOU WILL LEARN A few simple tips and tricks to craft authentic text messages that reach...

Cleaning Up Client Communication With Experience Fitness’ Kyle McGlynn

Nov 27, 2020 | Community

Kyle McGlynn, owner of Experience Fitness has been in the Fitness Industry for sixteen years by pulling up his bootstraps and designing his life, and business around fulfilling dreams. He started out in a position that some might find a lot of their members in today:...

Texting Your Members With Naamly

Nov 21, 2020 | Community, Customer Service

Even if it isn’t the latest and greatest iPhone or Android device, nowadays who doesn’t have a phone? In a lot of cases your members first found you via the web browser on their phones. We carry them everywhere. A mantra you might even say in your head before leaving...

Get Back To Basics With Naamly

Nov 14, 2020 | Community, Customer Service

In this day and age you can’t deny that we live in a world that has been completely taken over by technology. Now, that doesn’t mean we’re living in an Isaac Asimov novel – robots aren’t taking over the world, but with each passing day we become more and more...

Developing Natural Leaders

Nov 7, 2020 | Community

As a gym owner there’s a multitude of things you need to think about on a daily basis. Knowing they need to engage with their customers, they send out text messages or emails, letting their members know about this new workout or successful meal plan. Or maybe they try...

Five Simple Tips For Keeping Employees Motivated

Nov 2, 2020 | Community

We all know how it feels to have a job that you aren’t enthused by. It can be detrimental to your mental health and overall wellbeing. It could even get to be so bad that at the end of the day – you don’t even want to return. Even if you’re in a profession of...