Apr 29, 2021 | Customer Service, Community, Technology
Wake up. Train clients all morning. Tackle your task list (payroll, scheduling, responding to client messages). Train clients until close. Repeat. If you’re a fitness business owner, this daily cycle is all too familiar. Not only is there never enough time in...
Apr 22, 2021 | Customer Service
“People everywhere are just completing tasks to move onto the next to-do item. They’re going through the motions. They’re reading scripts. There’s no ownership.” That’s how a flourishing, multi-location gym owner recently described the state of client experience in...
Apr 15, 2021 | Community, Customer Service, Marketing
It’s no accident that a boutique fitness studio in Columbia, Missouri has found enormous success… Evolved Personal Training has been delivering its promise of a highly-tailored, technology-supported training for 11 years – a business model that...
Apr 8, 2021 | Customer Service, Marketing
What separates you from the other fitness studios in your area? You can probably rattle off three to five distinct advantages you have over other trainers or facilities… “We have state-of-the-art equipment and amenities.” “We have the best prices in the county.”...
Apr 1, 2021 | Community, Customer Service, Marketing
Six months ago, Fitness Destinations owner Jamaal Miller found himself unable to escape his work. The term “work-life balance” was a foreign and seemingly impossible concept, and between working seven days a week and responding to client messages at all hours of the...
Mar 25, 2021 | Community, Uncategorized
What’s your least favorite part of business ownership? Many of you would answer, “Marketing.” Others of you might say, “Never being able to get out of work-mode.” And LOTS of you would say, “Hiring and managing staff.” Hey, we get it. Hiring new staff, onboarding...
Mar 20, 2021 | Uncategorized, Customer Service, Technology
I was mad. No, I was angry. And most of all, I was disappointed in MYSELF. It had been 6+ weeks since my last training session. My work schedule had been super hectic, and as a result, I had fallen back into my old habit of not going to the gym. I knew...
Mar 18, 2021 | Community, Customer Service, Uncategorized
Results Only Fitness is changing what many gym owners thought was possible for community engagement. In fact, co-owner Bobby Kelly reports retention and usage numbers that most other business owners would need to see to believe. Their average client lifespan is 8.5...
Mar 11, 2021 | Marketing, Technology, Uncategorized
It’s no secret that the 21st century brought with it a technology boom that’s changed how we connect with and consume the world around us. Customers wear watches that measure heart rate, body temperature, calories burned, and steps taken; we can receive personalized...
Mar 4, 2021 | Customer Service, Community, Press Release, Uncategorized
“So, based on my slow progress, do you think we should change course from what we decided in our last session?” The client leaned forward inquisitively. Panicking, she flicked through the nine open apps on her phone, furiously scanning the different note...
