Sep 16, 2021 | Community, Customer Service, Video
Last week Doug Spurling took us through part one of his onboarding process for building long-term client loyalty. Missed part one? Check it out here! With 10 years of experience, 350 + members, and revenue approaching a million dollars a year… Doug knows a...
Sep 9, 2021 | Video, Community, Customer Service
With over 350 clients and an average revenue approaching a million dollars a year, Doug Spurling is no stranger to client onboarding. Over the last 10 years, Doug and his team have worked hard to perfect an onboarding process that builds loyalty and improves...
Sep 2, 2021 | Marketing, Community, Video
As a gym owner, finding the right pricing strategy can be a tedious and exhausting experience… Can you relate to either of the following scenarios? “I don’t want to price myself out of the market” OR “I don’t know what variables I should consider when building...
Aug 26, 2021 | Community, Video
With news outlets and national media highlighting the delta variant’s challenges, most gym owners are feeling a sense of uncertainty. Should you prepare for another closure? What about state restrictions and limitations? What can you do now to prepare for the...
Aug 19, 2021 | Community, Video
Rachel Cosgrove is responsible for building & growing two successful businesses each reaching 7-figure earnings a year. She is the best-selling author of two books, a widely recognized speaker, and a commonly regarded mentor to inspired fitness...
Aug 12, 2021 | Video, Nutrition
Do you want to open new revenue streams? Nutrition coaching is the perfect complement to your training services (and a great way to improve your client’s odds of success). Getting started with nutrition coaching can be excited but also feel overwhelming. ...
Jul 29, 2021 | Video, Customer Service
Most gym owners think their retention is pretty strong, but most gym owners also don’t know their numbers. In this episode of Just One Thing, we get into the weeds on the numbers behind great retention for training gyms (and what you can do to achieve it). ...
Jul 22, 2021 | Video, Customer Service
Are you struggling with clients ghosting you? It’s all too common of a problem… You have a client that randomly stops showing up for their sessions. As a concerned coach, you invest some time into reaching out to them but they never respond. You have no...
Jul 15, 2021 | Community, Customer Service, Video
From marketing to retention, the key to success is a deep understanding of your ideal client. The longer you’re in business and the more your business grows, the harder it is to stay in touch with your ideal clients’ wants, needs, and aspirations. But that’s...
