Nov 23, 2022 | Community, Customer Service, Marketing, Retention
Our hearts are full of gratitude as we head into the holiday season. Thank you for being such an important part of the Naamly family. We’ve been so inundated with outstanding clients like you, that we’re going to switch things up a little. Client...
Nov 17, 2022 | Community, Customer Service, Marketing, Retention
Does this sound familiar? – “I’m JUST saying.” – “I’m JUST checking in.” – “I’m JUST asking.” Translation – – “I’m SORRY for speaking.” – “I’m SORRY...
Nov 11, 2022 | Community, Customer Service, Marketing
Let’s talk objections… again… but this time let’s pair them down and look at “objections” a little differently. Explanation: It’s not you, it’s me… I’m focusing on me right now… I’m just too busy; it’s not fair to you… I just need some space… We’ve grown apart…...
Nov 4, 2022 | Community, Customer Service, Marketing
Want to get REALLY good at closing? Just ask. Really, it’s that simple. One of the biggest mistakes amateur salespeople make is not asking for the sale. Let’s get real for a second and talk about what that means. “So here are my programs…(stop)” is NOT...
Oct 27, 2022 | Customer Service, Marketing
You get to the end of your strategy session, you finally speak the words, “which program would you like to start with?” and without making eye contact they utter the words, “I’d like to think about it.”, “I need to speak to my spouse”, “I…anything but hand you my...
Oct 20, 2022 | Community, Customer Service, Marketing
Your prospect pulls up in a white SUV. As she gets out, a red, hot wheels toy mustang falls from the door. She sighs and stares at it. “There it is,” she says with a heavy breath, recalling the previous night’s “all hands on deck” search...
Oct 14, 2022 | Community, Marketing
Having been around fitness professionals for the most part, one constant theme is most of them got into the industry because they want to make a difference. They want to live their passions through their work while improving the world. This is a beautiful...
Oct 9, 2022 | Community, Customer Service, Retention
…Ask terrible questions or none at all, and they’ll be looking for the exit. Skillful questioning yields important information, builds strong relationships, and can help you make remarkable first impressions. Notice the word “skillful.” Not just any...
Sep 29, 2022 | Marketing, Community
Research shows you’ve got 27 seconds to make a GOOD first impression. Look at it this way, the average person knows within 15 minutes of the first date, whether or not they want a second date. Business is exactly the same. Let’s confirm that second date!...
Sep 22, 2022 | Community, Customer Service
We all know it takes SO MUCH time, money and effort to get a good lead. And, then somewhere in the process – we lose sight and therefore the potential Sale. You know why – it’s because of Poor Tracking! Tracking keeps you...
