Jan 18, 2023 | Community, Customer Service, Marketing, Retention
Candy…falling from the sky!Back in 2017, the 89th annual Oscars award ceremony reminded us of the power of surprise.Jimmie Kimmel walked to the front of the stage and said “Not having candy at the movies is un-American!” With that announcement, little tulle pouches...
Dec 29, 2022 | Community, Marketing
Diligent follow-up is the most underrated and easy to implement sales skill. It takes and average of 8 touchpoints to get a prospect to make a decision. BE PREPARED! Lion king flashbacks anyone? The most significant mistake fitness professionals need to correct...
Dec 14, 2022 | Community, Customer Service, Marketing
Google it. Amazon it. Xerox it. How in the heck does a company, a brand, become a VERB? It’s all in the language.The world’s most successful companies often have two foundations for company language. 1. Core values. “Google” Ten things we know to be true. You’ll see...
Dec 6, 2022 | Community, Customer Service, Marketing, Retention
“Fine…I’ll just do it myself.” Sound familiar? It seems like people just don’t seem to do things EXACTLY the way we want or, when we want. So, we stop delegating, we overburden ourselves and we rob someone else of the opportunity to learn, grow and succeed. The...
Dec 1, 2022 | Community, Customer Service, Marketing, Retention
“Debate, decide, get onboard” – Kevin Eastman, former assistant coach of the LA Clippers Such a simple concept. As all effective strategies should be. It’s easy to overcomplicate managing your team. And we’ll be honest, it’s not an easy job, especially when...
Nov 23, 2022 | Community, Customer Service, Marketing, Retention
Our hearts are full of gratitude as we head into the holiday season. Thank you for being such an important part of the Naamly family. We’ve been so inundated with outstanding clients like you, that we’re going to switch things up a little. Client...
Nov 17, 2022 | Community, Customer Service, Marketing, Retention
Does this sound familiar? – “I’m JUST saying.” – “I’m JUST checking in.” – “I’m JUST asking.” Translation – – “I’m SORRY for speaking.” – “I’m SORRY...
Nov 11, 2022 | Community, Customer Service, Marketing
Let’s talk objections… again… but this time let’s pair them down and look at “objections” a little differently. Explanation: It’s not you, it’s me… I’m focusing on me right now… I’m just too busy; it’s not fair to you… I just need some space… We’ve grown apart…...
Nov 4, 2022 | Community, Customer Service, Marketing
Want to get REALLY good at closing? Just ask. Really, it’s that simple. One of the biggest mistakes amateur salespeople make is not asking for the sale. Let’s get real for a second and talk about what that means. “So here are my programs…(stop)” is NOT...
Oct 27, 2022 | Customer Service, Marketing
You get to the end of your strategy session, you finally speak the words, “which program would you like to start with?” and without making eye contact they utter the words, “I’d like to think about it.”, “I need to speak to my spouse”, “I…anything but hand you my...
