Mar 23, 2023 | Community, Customer Service, Marketing
Do you find yourself struggling to build rapport with potential clients? Don’t sweat it – building relationships takes time, but with a few tips and tricks, you can become a rapport-building machine! Here are five tips to help you connect with prospects...
Mar 15, 2023 | Retention, Community
Google “good staff meetings” and you’ll get 519 MILLION results… 519M opinions on how to run a good staff meeting. We’re going to narrow that down to ONE part of a staff meeting – keeping your people engaged. Let’s be real, staff meetings can be a...
Mar 8, 2023 | Community, Customer Service, Marketing, Retention
Ever been caught “not listening”? We all have. The response we get is almost always indignant and frustrated. Don’t sweat it…it’s not your fault. At least not yet…Listening is a skill. That means it can be practiced and improved. Here’s the simplest way to do that....
Mar 1, 2023 | Community, Customer Service, Retention
One of the biggest challenges facing gym owners and fitness professionals is how to retain members. Attracting new clients is important, but keeping them is essential for long-term success. In this article, we will explore the fundamentals of member retention. If all...
Feb 23, 2023 | Community, Customer Service, Marketing
Let me guess. Your number one marketing channel is “word of mouth”? We get it. These are highly qualified leads that cost you nothing in advertising. If you’re bootstrapping your business, you need every win you can get without pouring more money into it. ...
Feb 15, 2023 | Community, Customer Service, Marketing, Retention
Want to make prospecting and retention easy? Give up the cape and make your people the hero. It’s tempting to make ourselves the hero. After all, why not? We’ve poured our blood sweat and tears into our work. To be fair, it IS important to tell that story. But…if we...
Feb 8, 2023 | Community, Customer Service, Marketing, Retention, Technology
Amplify your work with the rule of three. Rachel Cosgrove, one of our favorite gym owners, coaches, and fitness professionals work by what she calls, the rule of three. Utilize everything you create, in at least three ways. Here’s one of our favorite examples –...
Feb 2, 2023 | Community, Customer Service, Marketing, Retention
You are a professional. You talk like a professional. You act like a professional. You’re educated like a professional. The big sales AND communication secret everyone should be talking about is such a simple technique…make a professional recommendation!...
Jan 25, 2023 | Community, Customer Service, Marketing
You sit down, open a menu the size of the bible and flip through anxiously, knowing that EVERYONE is waiting for you to make a decision.You finally make a decision under pressure and when it arrives you realize…the caesar salad with too much anchovy dressing, wasn’t...
Jan 18, 2023 | Community, Customer Service, Marketing, Retention
Candy…falling from the sky!Back in 2017, the 89th annual Oscars award ceremony reminded us of the power of surprise.Jimmie Kimmel walked to the front of the stage and said “Not having candy at the movies is un-American!” With that announcement, little tulle pouches...
