Building Client Rapport

Building Client Rapport

Do you find yourself struggling to build rapport with potential clients? Don’t sweat it – building relationships takes time, but with a few tips and tricks, you can become a rapport-building machine! Here are five tips to help you connect with prospects...
The big secret to effective staff meetings

The big secret to effective staff meetings

Google “good staff meetings” and you’ll get 519 MILLION results… 519M opinions on how to run a good staff meeting. We’re going to narrow that down to ONE part of a staff meeting – keeping your people engaged.  Let’s be real, staff meetings can be a...
Making Heroes

Making Heroes

Want to make prospecting and retention easy? Give up the cape and make your people the hero. It’s tempting to make ourselves the hero. After all, why not? We’ve poured our blood sweat and tears into our work. To be fair, it IS important to tell that story. But…if we...
Professionalism

Professionalism

You are a professional. You talk like a professional. You act like a professional. You’re educated like a professional. The big sales AND communication secret everyone should be talking about is such a simple technique…make a professional recommendation!...
Decisions

Decisions

You sit down, open a menu the size of the bible and flip through anxiously, knowing that EVERYONE is waiting for you to make a decision.You finally make a decision under pressure and when it arrives you realize…the caesar salad with too much anchovy dressing, wasn’t...
Surprise!

Surprise!

Candy…falling from the sky!Back in 2017, the 89th annual Oscars award ceremony reminded us of the power of surprise.Jimmie Kimmel walked to the front of the stage and said “Not having candy at the movies is un-American!” With that announcement, little tulle pouches...